Refund & Exchange

Product Refund 

Bvera provides return / exchange when meeting some specific condition.

*All products are stated measurement but there might be slightly 1cm - 3cm differences due to different stretchable quality of material. Customer has the responsibilities to check the measurement for best fit.

*All photos are edited, it may appear darker or lighter. Hence color of products from photos may varies but our photographer / editor will still try to remaining the color as same as the actual product color. By shopping on our online store, you are agree for the above terms and conditions.

  

Refund is allow if meet the following conditions :

  • Normal price item (without promo code / sales price)
  • Products must be unused and unwashed.
  • Only Defected products / stained are allow to refund without bearing any cost.
  • Customer must inform us and / or send out the item within 3 days period of time after receiving the item for refund purpose.
  • If refund reason is due to defected item , customers has to bear the cost of shipping.

 

Defected Item After 3 Days - Repurchase Policy

Item found defected after 3 days returning policy is able to repurchase a new piece with RM30 or 45% from the particular item normal price (which ever is higher). This repurchase policy only can be use once per 1 item and only valid for a month (counted from the day receive). Restricted for any sales / discounted item.

Steps For Repurchase

1) Provide order ID, proof of photo and reason of damaging.

3) Send to customer service : Instagram : bvera_official

3) We will verify the reason and proof of photo provide.

**ONLY VERIFIED BY CUSTOMER SERVICE ARE ABLE TO REPURCHASE WITH REPURCHASE POLICY.**

 

 Terms of Refund

Refund in term of store credit. We are apologize that refund in cash is unable.

 

Steps For Refund

1) Fill in the refund template as below:

 Order ID :

Tracking number :

Refund reason :

Photo of proof :


2) Send to our customer service Instagram : bvera_official

3) Provide refund parcel tracking number and return the item to the address below :

46, Jalan Duta Villa 2,

Seksyen U13, Setia Alam, 

Shah Alam 40170, 

Selangor.

** Item must be ship back to Bvera within 3 working days upon item received. **

** For return item will takes 3-5 working days to send out. ** 

 

Not refundable items

  • Gift cards
  • Voucher
  • Store credit
  • Cash rebate
  • Defected item but is washed
  • Sales item 
  • Item used any promo code

  

(Bvera reserves the right to make changes of above terms and conditions without prior notice.)